Service Level Agreement

SLA

This Service Level Agreement ("SLA") outlines the level of service Advent NuruTech ("we", "our", "the Company") will provide to clients ("you", "your") for digital products, systems, and services delivered by Advent NuruTech.

Last Updated:17 November 2025

This SLA forms part of the general Terms & Conditions.

15. Contact Information

For support, concerns, or emergencies:

Phone

+254 759 1672 209

adventnurutech@gmail.com

Website

adventnurutech.xyz

Our Service Commitment

This Service Level Agreement was last updated on November 17, 2025. We are committed to providing reliable, secure, and high-performance digital services with transparent communication and guaranteed support availability.

SLA

1. Purpose of the SLA

2. Scope of Services Covered

3. Service Availability Guarantee (Uptime)

4. Support Availability

5. Response & Resolution Times

6. Maintenance & Updates

7. Client Responsibilities

8. Backup & Data Protection

9. Third-Party Services Limitation

10. Change Requests & System Enhancements

11. Security Commitment

12. Penalties or Compensation

13. Termination of SLA

14. SLA Updates

15. Contact Information

Our Service Commitment